Frequently Asked Questions

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What are the differences between the 3 frame choices?

The STRIKE is a high quality steel I/C-Frame, with cable management inside the legs. When used with a rectangular desk, it has the C-frame profile for additional knee clearance. If used on a corner desk, we use an I-frame profile to keep the been centred and the desk sturdier. The STRIKE also has the option to include custom RGB LED Leg Plates.

The STEED is a high quality steel A-Frame, with a central cross-beam. Not as ideal for knees and coming with less options than the STRIKE. The STEED is only for those cannot resist the angled leg aesthetic!

The STANCE Desk has a robust height-adjustable frame, adjusting from 71cm to 126.5cm with the push of a button. With a sturdy crossbeam and cable tray as standard. It has everything you need!

All 3 frames are compatible with all our desktops. 

Can I upgrade from a 2-Leg Desk to a 3-Leg Desk?

A 2-legged STANCE can not be upgraded to a 3-leg STANCE after receiving the item. This is because the 3-leg STANCE requires a different control module, and cannot be bought separately. Please look at the STANCEplus if you are interested in a 3 legged version.

If you already own a 2-Leg STRIKE/STEED Desk you can order the third leg separately as there’s no extra components required. You can find the STRIKE/STEED Third Leg in the Accessories section of our shop. If you also need a third RGB LED legplate, please email us at info@halberd.com

What are the desktop dimensions?

Our rectangular desktops come in 4 typical widths: The 116cm, 150cm, 180cm and 210cm. Most desktops have a depth of 75cm and are 25mm thick unless clearly specified.

Our corner desktops come in a variety of combinations, providing 150 or 180cm on either width. The large ‘wings’ are 75cm deep from sitting position to the wall. Small ‘wings’ are approximately 65cm deep. Similarly these desktops are 25mm thick.

SHIPPING

Do you deliver worldwide?

We currently have delivery options to the UK. However if you live outside of this regions please drop us an email over at info@halberd.com and we’ll try to calculate you a delivery cost.

When will I receive my order?

We try to have your items shipped within 2-3 days. However it can sometimes take upwards of 4 weeks for all the pieces required for your desk to be manufactured.

If there is a delay regarding your order, we will email you as soon as we know and shall keep you updated throughout the order process.

Can I track my order?

Once your order has left the warehouse, you should receive an email with tracking information. If there are any problems with the tracking please contact us on info@halberd.com

Why does my order require a signature upon delivery?

Halberd Desks are a high value item, therefore a signature will be required in order for the desk to be delivered. This helps protect both yourself, and Halberd Desks.

Can you deliver to PO Boxes or pick-up shops?

Unfortunately due to the size of our Halberd Desks, they are unable to be delivered to PO Boxes or pick-up shops. They must be delivered to your home or office space.

Desk accessories and merchandise may be able to be delivered to a PO Box or Pick-Up shop. Please email us first to ensure that this can be done before placing your order.

ORDERS & PAYMENTS

How can I pay for my Halberd Desk?

Our payment gateway is provided by Takepayments, a portal associated with Barclays Bank, which accepts most debit and credit cards.

Can I change my order customisation options after payment?

We can potentially change desktop and frame colours after your order has been placed. If you drop us an email over to info@halberd.com and include your order number we shall we attempt to change it over. However this is subject to limitations.

Can I change or cancel my order after it has been shipped?

Unfortunately once your order has left the warehouse we are unable to make any changes or cancel the order.

How do I check my order status?

We don’t currently have the ability to show your order status, though you will receive an email once your order has been shipped. If you do require an update at any time, please don’t hesitate to drop us an email at info@halberd.com

We’re more than happy to provide assistance!

general questions

Do Halberd Desks come with a warranty?

Do Halberd Desks come with a warranty?

Halberd Desks come with a 5 year Limited Warranty. This Limited Warranty covers any defects in materials or workmanship under normal use during the Warranty Period.

During the Warranty Period, Halberd Desks, will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

This limited warranty does not cover any problems that are caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

I have received my Halberd Desk, can I exchange it for a different desk/model?

Once you have received your desk the option to exchange your desk is under the discretion of Halberd Desks. The desk must be in resellable condition, any addition in cost must be paid upfront by the customer. The customer must also pay for the return delivery of the existing product and the delivery of the replacement.

If you wish to exchange any items you have received please contact us on info@halberd.com

Halberd Desks reserve the right to refuse the exchange of items.

There are issues with my order!

If there’s any issues regarding your order then please don’t hesitate to contact us on info@halberd.com and we’ll endeavor to remedy any problems as quickly as possible.

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